Refunds

If you would like to request a refund for an online purchase, please follow the link below. If you have a refund request for a purchase made in-person at one of our facilities, please return to that facility to discuss options with our staff or email hello@recwell.wisc.edu.

ONLINE PURCHASE Refund Request Form

Policies

Refund policies differ depending on type of purchase. Please review the information below and email us at hello@recwell.wisc.edu if you have any questions.

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Membership, Service, Pass, & Program Purchases

Refund requests will be accepted up to 30 days from the original date of purchase to cancel or alter your University Recreation & Wellbeing membership, service, pass, and program purchase. Refunds and/or cancellations are not guaranteed. Guest Pass purchases are nonrefundable. Refund requests must be approved by our professional staff to be processed. Membership, service, pass, and program refunds will only include time from date of request forward; any lapsed time of membership or utilized services will not be refunded. Please click on the Program Purchases tab below for specific policies on program refunds.

No refunds will be given for membership, pass, or program suspensions due to Rec Well policy violations.

A cancellation processing fee of 10% of the refund amount or $10 minimum (should refund amount be less than $10), will be applied for all approved refunds, with the following exceptions:

  • Any circumstance that occurs due to unplanned facility closures or limited space for programs will not be charged a processing fee and will be refunded any unused portion of the membership or service; this does not include facility closures for holidays or other predetermined & posted facility hour changes
  • Faculty/staff who leave the university during the duration of their membership will lose their eligibility and therefore, their Campus Affiliate Membership; in this case, he/she can submit a refund request and will be refunded the remaining amount of their membership fees (from the end date of their eligible Faculty/Staff appointment) without a cancellation processing fee applied
  • Approved locker refunds will incur a $15 cancellation fee for processing locker clean out and lock changes

Program Purchases

All refund information in membership, service, and program purchases section applies. No refunds will be given as of 3 days prior to program offering start date.

Merchandise Purchases

Merchandise purchases are nonrefundable. If merchandise is defective upon opening, this must be reported to the main office staff within the duration of your visit when merchandise was purchased. A replacement item will be given with no additional cost. Defective merchandise must be returned at that time.

Refund Processing

All approved refunds will be returned in the following methods: payments made by credit card will be refunded to the original card used at the time of payment; credit card is required at time of refund transaction. Cash and check payments will be refunded via campus issued check and may take up to 30 days to process.

Once offered a refund, member or participant has 30 days to collect refund or fill out refund information.

Unless otherwise specified above, any amounts paid to University Recreation & Wellbeing after 30 days are nonrefundable.