POLICIES

We have a collective responsibility to foster a culture of mutual respect, courteous interactions, and equal opportunities for everyone. Our policies allow us to uphold an inclusive environment where we celebrate who we are, where we’re from, what we believe, and why we’re here.

UW-Madison Policy Library

 

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Access

  • Members and guests are prohibited from:
    • Attempting to gain access into any Rec Well facility with an ID other than their own.
    • Allowing another person to use their ID to gain access into Rec Well facilities.
    • Attempting to sneak themselves or someone else into the facility through other points of access not designated as a main entry.
    • Exiting through emergency exit doors during a non-emergency.
  • Minors
    • Household Youth Member (HHY)
      • HHY members must be between the ages of 3 – 17. Youth age 2 and under may enter without charge. Youth must still be sponsored by a Rec Well member.
      • HHY membership provides access for family hours at the Nick and Bakke. HHY members are also eligible for reduced court and lesson rates at Nielsen Tennis Stadium.
      • HHY must be accompanied by their sponsor at all times.
    • Youth Programming
      • Youth participating in Rec Well programs are not permitted to utilize the facility or family hours outside of their scheduled program.
    • Nielsen Tennis Stadium (NTS)
      • Minors are allowed to use NTS without an HHY Membership. The minors must be accompanied by their sponsor at all times.

Activity Spaces

  • General
    • Attire
      • Clean, appropriate athletic attire must cover the chest and buttocks.
      • Closed-toe, non-marking, activity-appropriate footwear is required; street shoes, backless shoes, clogs, and boots are not allowed.
        • Cleats and spikes of any kind are not permitted in indoors facilities.
        • Plastic/rubber cleats are allowed on the West Recreation Fields and East Recreation Fields.
        • Metal, plastic, and rubber cleats are allowed on University Bay Recreation Fields.
      • Cleaning
        • Wipe down equipment before and after use with towel and disinfectant spray.
        • Hand towels are intended to be used for cleaning only.
        • Members and guests are required to dispose of all trash and recyclables in the proper receptacles.
      • Video Surveillance
        • For your safety and protection, some areas of Rec Well facilities are under 24-hour video surveillance.
      • Activities that may endanger you or others are strictly prohibited. Rec Well staff have the right to stop any activity deemed unsafe.
      • All personal belongings should be secured in a locker. Rec Well is not responsible for any lost or stolen items. Report stolen items to University Police.
      • Equipment should be used for its intended purpose and should not be moved or modified in any way.
    • ​ALPs Challenge Course
      • Climbing without ALPs staff present is prohibited.
      • There are inherent risks involved with participation in ALPs programming and everyone must complete and sign an Assumption of Risk form before participating.
      • Behavior that may endanger you or others is strictly prohibited.
      • No running, jumping, or diving, etc. on structures or elements without the direction of an ALPs facilitator. Facilitators are trained in the proper use of all elements and will ensure your safety.
      • Secure, closed-toe, shoes must be worn during the program. Sandals, flip flops, Crocs, Chacos, and Five Fingers shoes are not permitted.
      • Helmets are required when climbing at height.
      • Participants on all high elements must utilize an appropriate climbing harness system provided by ALPs.
      • All personal belongings should be secured in a bag or backpack in the pavilion area. Rec Well is not responsible for any lost or stolen items.
    • Courts
      • ​During Open Rec, the activity designated on the daily schedule has court priority.
      • ​Hanging on basketball rims is not permitted.
      • ​Open Rec Game Challenge System
        • When a game is already being played, a verbal challenge may be issued by players waiting for the next game to the players actively playing.
        • Only one waiting player is needed to issue a challenge. No active players are allowed to issue a challenge for the next game.
        • Players waiting can only issue a challenge on one court and the challenger must be present before the current game ends.
        • After a game is over, players from the losing team may be chosen for the next game only if no other players are present and waiting.
        • Teams winning three consecutive games must sit out a minimum of one game if other players are waiting.
      • Esports Room
        • Handle equipment and facilities with care and report any damages or malfunctions to the Rec Well staff immediately.
        • All equipment must remain in its designated location and should never leave the room.
        • All equipment must be returned to the appropriate location.
        • Wipe down equipment after use with towel and disinfectant spray; instead of spraying equipment directly, spray directly onto the towel.
        • Personal peripherals (headsets, microphones, mice, etc.) are permitted in the facility.
        • Participants should not install or use any software on the provided computers without explicit permission from staff.
        • Any form of cheating, hacking, or unfair play is strictly prohibited.
        • Respect time limits when others are waiting to ensure fairness and equal access to the Esports room.
        • Any attempt to bypass network restrictions, download or distribute illegal content, or engage in unauthorized activities is strictly prohibited.
        • Report any network issues or suspicious activities to the Rec Well staff immediately.
      • Fitness
        • ​All barbells must remain within racks or holders when not in use.
        • ​Collars must be used for all free weight barbells.
        • ​Maintain control of equipment while exercising. Dropping of weights is only allowed on the Olympic Lifting Platforms.
        • ​When loading and unloading barbells, do so with even weight distribution.
        • ​Observe a 30-minute time limit on equipment when others are waiting.
        • ​Chalk is allowed only on the Olympic Lifting Platforms.
      • Kilter Board
        • One person is allowed to climb on the Kilter Board at a time.
        • Climbing on the Kilter Board while it is in motion is prohibited.
        • Before setting the Kilter Board in motion, check area for all people and items that may be in the way of the board or near any moving parts.
        • Pads are to be clear at all times.
        • Climbing above the frame is prohibited.
        • Liquid chalk is allowed. All other forms of chalk are prohibited.
        • Closed toed shoes are required.
        • Remove all objects from pockets and all jewelry before climbing.
        • Climbing shoes are recommended on the Kilter Board and can be rented from Mt. Mendota during open hours.
        • When people are waiting for the Kilter Board, there is a limit of one attempt on your climb before returning to the end of the line.
      • Mt. Mendota (Climbing Wall)
        • Climbing and bouldering without Rec Well staff present is prohibited.
        • All climbers and observers must check in at the climbing wall desk before entering the space.
        • All climbers, observers, individuals operating a safety system, and anyone proceeding past the check in area must sign (or their guardian must sign) the Release of Liability and Assumption of Risks form.
        • All belayers are required to hold a current Rec Well Belay Certification for the type of climbing they’re participating in. Rec Well staff have the authority to remove certifications and replace personal gear.
        • Climbing shoes must be worn while climbing.
        • All personal gear is used at climber’s own risk and is also subject to inspection by Rec Well staff.
        • Remove all objects from pockets and all jewelry before climbing.
        • Headphones of any kind are not allowed while climbing.
        • Spotters are highly encouraged while bouldering.
        • Loose chalk is prohibited. Climbers using chalk must secure it using a chalk sock inside a chalk bag.
        • Helmets are encouraged when lead climbing or for participants under the age of 18.
        • Double-check your partner’s safety system (knots/harness/carabiners/belay devices) before every climb. Rec Well staff reserve the right to check safety systems at any time.
        • Metal lead climbing anchors are not allowed to be used for hand or foot holds.
        • Auto-Belays may be used as long as the following steps are executed:
          • Test the device before leaving the ground.
          • Double check that everything is secured correctly.
          • Be aware of who is climbing above and below you.
          • Do not allow slack to develop.
          • Report any problems to Rec Well staff Immediately.
        • Topping out, or climbing on top of the bouldering wall, is strictly prohibited. While bouldering, climbers must down-climb or drop down to the padding in a controlled manner.
      • Nielsen Tennis Stadium
        • Court fees must be paid at Nielsen Tennis Stadium prior to playing.
        • Reservations
          • Courts can be reserved online no fewer than 2 hours prior to the reservation time; last minute reservations may be made over the phone or in-person at Nielsen Tennis Stadium.
          • Current UW-Madison students and Rec Well members may make a reservation three days in advance.
          • Non-Members may make a reservation one day in advance.
          • Reservations can be made online or over the phone starting at 7:45am.
          • Each person must make their own reservation.
          • Players can make one court reservation per day.
        • Court reservations and cancellation fees are the responsibility of the person who booked the court reservation.
        • Players can cancel a reservation free of penalty no fewer than two hours prior to their reservation time.
        • Players with “no shows” and “late cancellations” will be billed a cancellation fee which, once billed and emailed to the player, must be paid before making a reservation and/or playing again at Nielsen Tennis Stadium.
      • Outdoor Facilities
        • Only emergency vehicles are allowed on the outdoor spaces.
        • Bicycles and mopeds must be parked in university provided parking stalls.
        • Rollerblades, skates, skateboards and motorized “hover” boards must be carried and may not be utilized or operated in any capacity on the outdoor spaces.
        • Staking of tents is only granted if the location of the tents does not interfere with underground utilities. Staking is not allowed on the turf fields under any circumstance. A site visit is required by the Events Office before granting permission for tents.
        • Flying kites is strictly prohibited at the University Bay Recreation Fields due to proximity of medical emergency flight paths.
        • The use of drones/unmanned aircraft is strictly prohibited on campus. For additional information about drone use, visit: https://research.wisc.edu/uw-madison-uas-use/.
        • Campfires and grills of any type are not allowed at any outdoor space.
        • Gum, sunflower seeds, and all other forms of food are prohibited.
        • Rubber or plastic cleats are allowed.
        • Water is allowed in sealable, shatterproof containers only; all other drinks are prohibited on the fields.
        • Animals are not permitted, with the exception of trained service animals.
        • Alcohol, drugs, e-cigarettes, and all other tobacco products are prohibited.
        • Trach and recycling must be placed in appropriate containers.
        • Court Lighting is available at Observatory Recreation Area from sunset – 10pm.
      • Pools
        • A lifeguard must be present before entering the water.
        • Diving into a pool is not permitted unless the pool is designated for open recreation diving.
        • Do not enter the pool if you have a communicable disease or an open cut.
        • Shower before entering the pool and after use of steam room, sauna, or toilet facilities.
        • Do not run or engage in rough play in the pool area.
        • Proper swimwear is required.
          • Clothing should be clean, colorfast, non-restrictive to necessary body movements or breathing.
          • Clothing must cover genitals.
          • Suggested materials for aquatic use: neoprene, nylon, polyester, spandex/lycra.
        • Diaper changing on the pool deck is prohibited.
        • Animals are prohibited in the pool area.
        • Non-toilet trained children must wear a swim diaper.
        • Activities involving prolonged breath holding are prohibited.
        • Proficient swimming ability is required.
        • Other activities in the diving well are prohibited while diving boards and/or platforms are in use.
        • The use of diving platforms is restricted to authorized users under the direct supervision of certified diving coaches or instructors.
        • Goggles and other eyewear may not be worn while diving.
        • When the diving area is available for recreational use:
          • Only the 1-meter springboard may be used.
          • All jumps and dives must be in the forward direction.
          • Back dives, inward dives, reverse dives, spins, handstands, and seat drops are prohibited.
          • Only one person on the diving board at a time.
          • Only one bounce per jump or dive is allowed.
          • After each entry, swim directly to the nearest ladder and exit the pool.
        • Household Youth Pool Policies
          • Youth may only swim during designated youth hours. Pool hours are subject to change due to availability.
          • All sponsors must remain on the pool deck or in the water supervising youth at all times.
          • Youth age 13 and older can be on their own in the water at the discretion of the lifeguard. If a lifeguard has any concern about a swimmer’s ability, a guardian must be in the water with them, within an “arm’s length.”
          • Youth under the age of 13 should be within an “arm’s length” of the guardian, who is in the water, at all times with the following ratios:
            • The required ratios are as follows:
Ages Youth to Guardian Ratio
Newborn - 3 years 1:1
3 - 6 years 4:1
6 - 12 years 6:1
            • For the 1:1 ratio, guardian cannot also be watching another child, in or outside the water.
            • Lifeguards do not count as a guardian.
          • All personal floatation devices must be Coast Guard approved.
          • Personal toys, rafts, balls, sinking devices, etc. are not allowed in the pool.
  • Skybox Suites (Sports Simulators)
    • ​​Reservations will have priority over any drop-in play.
    • ​Rental equipment must only be used inside the simulator for its intended sport.
    • ​Do not puncture the turf with personal golf tees. Turf golf tees must be used and are available at the Member Services desk.
    • ​Players are responsible for damages to the simulator or facility. Any damage should be reported immediately to Rec Well staff.
    • ​Bays are allowed a maximum of 6 players. Only one player is allowed inside the simulator at a time.
    • ​Swinging, throwing, or hitting equipment outside of the simulator is prohibited.
    • ​Reservations that arrive 15 minutes or later after their scheduled time will lose priority over drop-in play.
    • ​A confirmation email is required to confirm your reservation with Rec Well staff.
    • ​Rental equipment is available at the Member Services desk and must only be used inside the simulator for its intended sport. If equipment is returned damaged beyond normal wear and tear, an equipment replacement fee will be assessed.
    • ​Swinging, throwing, or hitting equipment outside of the simulator is prohibited.
  • Sub-Zero Ice Center
    • Skating direction is at the discretion of Rec Well staff on duty.
    • No one is allowed on the ice during resurfacing times. All members and guests must immediately exit the ice when the doors to the ice resurfacer garage open and must remain off the ice until resurfacing is complete and the garage doors have closed.
    • Benches are provided around the perimeter of the ice rink. Do not sit or set items on the boards.
    • Use of sticks, pucks or balls is prohibited in the off ice areas of the facility.
    • Only team members, coaches and managers are allowed in players boxes.
    • Members and guests of the facility are responsible for the supervision and conduct of participants and spectators, both on and off the ice.
    • Skaters are not allowed to carry children while skating.
    • Helmets are strongly recommended for all participants.
    • Helmets are required for all hockey offerings.
    • Roughness, excessive speeding, weaving through skaters, horseplay, tag, or chasing are not permitted.
    • Skates are not allowed in the bleacher area.

Cancellations

  • Recurring Memberships, Passes and Services
    • Monthly recurring payments are non-refundable/non-transferable. In the event of an emergency campus-wide closure, memberships will be halted and resume when at least one Rec Well facility is permitted to reopen.
    • Recurring items will continue to be charged until a Monthly Recurring Cancellation Form is submitted and the member meets all cancellation requirements.
    • After initial enrollment, one automatic billing charge is required before cancellation. After the first automatic billing charge, cancellations received by the last day of the current month will not be charged for the following month.
    • Refunds are not provided for periods in which any Rec Well facilities are closed due to campus closures, holidays, periods between semesters, weather-related, and closures for maintenance.
  • Week Pass
    • Week Passes are for 7 calendar days and are non-refundable and non-transferable.
    • In the event of an emergency campus-wide closure, week passes will be halted and resume when at least one Rec Well facility is permitted to reopen. Week pass end dates will be extended for the number of days all Rec Well facilities were closed.
  • Day Passes
    • Day passes are non-refundable/non-transferable.
  • Programs
    • Refunds will not be given as of 3 days prior to the program offering start date.
    • Late cancellations and no shows for certain programs will be charged a cancellation and/or no-show fee.
  • Refund Request and Processing
    • All refund requests must be submitted via the Refund Request Form. A cancellation processing fee will be applied for all approved refunds. Any refund amount under $5 will not be provided.

Equipment Check Out

  • A UW–Madison or Rec Well identification card must be presented to check out equipment.
  • Equipment must be returned the same day it is checked out and at the same checkout location.
  • If equipment is returned damaged beyond normal wear and tear, an equipment replacement fee will be assessed.
  • Late equipment after 3 business days will be assessed an equipment replacement fee. The equipment replacement fee varies based on equipment type.
  • Unpaid equipment replacement fees after 7 calendar days will result in a suspension from Rec Well facilities, programs, and services.
  • Unpaid equipment replacement fees after 14 calendar days will result in a hold on the student’s account.

Facility Rentals

  • General
    • Facility rentals must follow requirements of the rental agreement.
  • Adjustment to Reservation Times
    • Events ending earlier than the reserved time will be charged the full rental and staffing fee per contract.
    • If the event exceeds the reservation time, additional rental and staffing fees will be charged. Any event that impedes on another scheduled event, in the same space, will end at the time of the next scheduled event.
  • Advertising Event, Tabling, Sponsorships
    • University Departments and Registered Student Organizations (RSO) can table if space is available at the facilities. Fill out an Event Request Form to start the reservation process.
    • Non-University groups may table at the facilities. The non-university group must align with the Rec Well mission, vision and values or to the campus experience.
    • Groups cannot encroach on members and guests and must stay within the designated area.
  • Cancellation of Facility Rentals
    • Event cancellations must be submitted one full week prior to the event. Notification to cancel must be sent via email to events@recwell.wisc.edu with event contact name, the reserving organization name, the date of the event and the reason for canceling. Within three business days, an email will be sent acknowledging the cancellation for no cost. Advance payments will be refunded in this case.
    • Groups attempting to cancel less than one week in advance will be responsible for any staffing charges that would have accrued and may be subject to partial or full payment for their event. Cancellations occurring less than one week prior to the event will result in a forfeiture of any advance payments that have been made.
  • Concessions, Vending, and Sales
    • Special regulations apply to event concessions, vending, and sales. Please note that most spaces do not have an area which can be solely dedicated as a concession or vending stand or that can meet the applicable health standards for vending food and drinks.
    • To sell food, approval is required first by Rec Well. Then a Temporary Food Stand Permit from EHS (Environment, Health and Safety) is required (Food Safety & Licensing Page). The food that is sold must be pre-packaged, professionally prepared and require no set-up on site. The last option would be to use a vendor. The vendor must be currently licensed with the University. Rec Well will assist in identifying approved vendors.
    • All novelty/equipment items must comply with University licensing policies when applicable and be approved through the appropriate University offices. Any items displaying University of Wisconsin marks or logos must meet the standards and regulations of the University of Wisconsin Trademark Licensing policy.
    • All items sold must pertain to the event being conducted.
    • Rec Well will receive a minimum of 25% of any concession or merchandise sales made during a special event. In certain circumstances, a formal Vending Agreementmay be required. Groups will be notified if this is needed.
  • Damages
    • Organizations renting space or equipment are responsible for any damages or lost equipment from their rental. Damages and lost equipment will be billed back to the organization at cost for repair(s) and/or equal and timely replacement determined by Rec Well.
  • Decorations / Signage
    • All decorations for the event are restricted to the area that is reserved by the organization. Decorations must be hung with painter’s tape as to not damage paint or surface areas. No balloons, confetti or glitter are allowed inside the facility. Rec Well must approve all decorations a week prior to the event.
  • Event Charges
  • Equipment Only Rentals
    • RSOs and university departments may rent equipment for their events held outside Rec Well Facilities.
    • Submit an online Event Request Form to start the process.
    • Groups are responsible for picking up the equipment and returning the equipment within the set reservation time frame. Rec Well will not deliver the equipment.
    • Any equipment that is not returned or is damaged will be billed back to the organization at cost of equal and timely replacement or repair.
  • Food
    • Any food sold or provided for free must be individually pre-packaged or professionally prepared and approved by Rec Well.
    • Any food present at an event must be purchased through Wisconsin Union Catering or University Housing Catering. If both catering departments refuse service, group must work with Rec Well on other campus licensed vendors that are allowed to provide food on campus.
  • Fundraisers
    • If the event is to strictly raise money for a charity and/or to cover the cost of the reservation, no additional approvals are needed.
    • If the event is to raise money for the profit of the group, event insurance is required and Rec Well reserves the right to decline the event request or assume a percentage of the profit.
    • RSOs: Visit the Center for Leadership and Involvement website for additional policies and regulations on fundraising: https://guide.cfli.wisc.edu/finances/.
  • Multi-day Events / Leagues
    • Due to the high demand of event request, organizations looking to have leagues or extended organized offerings can contact the Intramural Sports office about intramural offerings.
  • Parking
    • Rec Well does not sponsor or provide parking. Parking availability is limited around the facilities and is by permit only. In order to protect the annual permit holders on campus, the UW-Madison Transportation Services has the right to staff lots, to restrict parking or sell parking as available. Parking may be sold at the discretion of Transportation Services.
    • Parking in reserved stalls, handicap stalls, parking lots with permit requirements and parking on the grass are strictly prohibited. Vehicles parked in these areas will be ticketed and towed at the owner’s expense.
    • All parking arrangements shall be made with the UW-Madison Transportation Services. Rec Well is not responsible for any tickets that occur from parking violations.
  • Rain sites
    • If requested by the group and the activity is allowable indoors, Rec Well will make the best efforts possible to provide a rain location. The organization may be asked to provide a 50% deposit for rain sites if the primary site is not a Rec Well facility. The decision to move indoors must be made 24 hours in advance of the event start or at the time agreed upon in the contract.
  • Run/Walks
    • All run/walks that will be using property of the University of Wisconsin-Madison must contact the Campus Event Services Office at https://union.wisc.edu/host-your-event/event-reservation-request/. Rooms and equipment related to the run/walks may be rented through Rec Well, but the run/walk must be approved by campus prior to Rec Well approving any space or equipment rental associated with the event.
  • Staffing
    • The amount of staff assigned to an event will be determined based on the size and nature of the event and is made at the discretion of the Assistant Director of Scheduling and Events. Rental groups will also be charged for any special cleaning, maintenance and/or repair resulting from the event or activity.
    • Any group that schedules an event outside of a facility’s regular operating hours will be responsible for the personnel costs incurred in having the facility open beyond its posted hours.
    • Lifeguards will be required for any event that occurs in a pool. The number of lifeguards is based upon the activity and number of participants and is made at the discretion of the Assistant Director of Aquatics.
    • Rec Well Staff are required to be on site for all events hosted at an outdoor activity space managed by Rec Well.
    • Rec Well event staff may be required to provide help with set-up, take down, clean up, or general assistance during an event.
    • Groups may submit a request form to have a Rec Well Group Fitness instructor come to the group’s location.
    • Pending the nature of the event, Rec Well may require the organization to have qualified medical staff at their event. Rec Well will make this request known to the organization when the contract is provided.
    • Sports officials must be scheduled separately from the event. Contact the Badger Student Officials Association for more information, schedule requests and officiating pricing at bsoadirector@gmail.com.
  • Studios
    • Rental of the studios does not include access to mats and other fitness equipment unless a Rec Well Group Fitness instructor is present.
  • Wolf Teaching Kitchen Rentals
    • All food events must complete the Rec Well reservation request and a Temporary Food Event Permit form at least six (6) weeks in advance of desired date.
    • Events broadly marketed must be for UW-Madison students only.
    • The Wolf Teaching Kitchen is to be used for educational purpose. The Wolf Teaching Kitchen may not be used to make food that will be served and consumed in the kitchen and is not to be used for catering events in other spaces, catering prep, or making food that will be served outside of the kitchen.

Belonging & Diversity

  • Rec Well is committed to cultivating and upholding an environment in which the differences of every member of the Rec Well community is celebrated.
  • We invite all members to use the locker room and restroom that is most comfortable and appropriate for them. We will not assume an individual’s gender identity and will not tolerate acts of harassment or discrimination against anyone on the basis of gender identity. Such instances will be immediately addressed by our staff.
  • If you need an accommodation to attend this event, contact hello@recwell.wisc.edu. All accommodation requests should be made no less than two weeks before the event. We will attempt to fulfill requests made after this date but cannot guarantee they will be met.
  • We strive to offer opportunities for all people to exchange ideas, share experiences, and achieve personal fulfillment.
  • This pursuit of wellbeing is a right afforded to everyone, regardless of identity or ability.
  • We have a collective responsibility to foster a culture of mutual respect, courteous interactions, and equal opportunities.

Lost and Found

  • Personal items found in all facilities will be placed in the lost and found at that facility.
  • The lost and found is cleaned out and discarded every Friday morning.
  • Items that are non-apparel and have an estimated value over $50 will be held for 30 days.
  • Staff will not provide lost and found confirmation over the phone. The member or guest must be present at the facility to confirm item.

Photography and Video

  • Informal
    • Photographs and videos may be taken of informal recreation and programs by Rec Well or University of Wisconsin-Madison Communications and/or Marketing. These photographs/videos are used for promotional purposes. Those preferring not to be photographed/filmed may notify the photographer.
    • Photography and videography are prohibited in all restrooms, locker rooms and pools at all times.
    • Pictures of minors or youth programming is prohibited at all times.
    • Members may use their cell phones to take photos or videos of themselves working out within the facility and must remain for personal use only. This activity must not interrupt or cause any discomfort/nuisance to others.
    • Photography and video taken within the facility for non-commercial, professional, or project-based purposes must not target groups or individuals without consent.
  • Commercial, Professional, or Project-Based Photography and Video
    • No approval will be granted for photography or video in any restroom, locker room or pool during building hours; special reservations outside of building hours are required for photography and video in these areas.
    • Approval by the Marketing and Communications department is required to take pictures or film in Rec Well facilities for commercial, professional, or project-based purposes. Permission must be requested via the Marketing and Media Request form a minimum of one week (5 business days) prior to the requested date of photography. Exceptions to this window must be approved by members of the Rec Well Leadership Team.
    • All subjects should provide model release consent prior to production.
    • Subjects in photo/video must follow all Rec Well policies and procedures (including dress code) unless granted written permission.
    • Photoshoots or filming (including equipment) may not disrupt scheduled activities or block traffic flow in the facility.
    • The Rec Well logo or insignia may not be included in photos or video unless granted written permission by Rec Well.
    • Credit should be given to the University Recreation and Wellbeing in post-production.
    • Photographer or videographer must check in with Rec Well Staff on the day of production.
    • Commercial photography or filming projects must be reserved through University Communications.
    • All requests for media interviews and photography and video of Rec Well programs, facilities, and/or participants for commercial or academic media must be made in advance. This may be done via online form.

Programs

  • Athletic Training
    • All Rec Well members and guests, will have acute medical care available for injuries that occur in Rec Well Facilities or at Rec Well sponsored events while athletic trainers are on site.
    • To make appointments with Rec Well Athletic Training, members must be an enrolled UW Madison student.
    • Students can schedule appointments through the myUHS web portal or by calling UHS at 608-265-5600 (option 1).
    • Enrolled students under the age of 18 must have a minor consent to treat form signed by a parent or guardian and uploaded into myUHS prior to seeking an appointment.
    • Telemedicine appointments are only offered to students who are residing in the state of Wisconsin at the time of their scheduled appointment.
    • Patients who show up more than 10 minutes late to an appointment will only be seen at the discretion of the provider and may be subject to rescheduling.
  • Group Fitness
    • Participants must be 18 years or older to participate in group fitness classes.
    • Athletic footwear is required for all group fitness classes except Mind-Body classes.
    • All personal belongings should be secured in a day use or rental locker.
    • Rec Well staff will start checking in participants outside of the studio 10 minutes before class begins.
    • Arrive 10 minutes early to class to allow for equipment set-up.
    • To avoid interruptions, late entry will not be allowed. No re-entry permitted.
    • At the end of class, clean and put away equipment and exit the studio.
    • A minimum of three participants are required for all classes to be held.
    • Avoid using cell phones when class is in session.
    • Avoid conversations while class is in session.
    • Strike360: Hybrid boxing gloves are required for punching on the bag. If you do not have gloves, you will be asked to punch off the bag for your own safety. Gloves are available for purchase at the Member Services desk.
  • Intramurals
  • Massage Therapy
    • Participants must be 18 years or older to schedule and receive a massage.
    • Appointments are required and must be made online.
    • Appointments must be cancelled online.
    • Participants who cancel their appointments more than 3 days prior to the appointment time can request a refund via the Refund Request Form.
    • Appointments cancelled less than 3 days before the appointment time will not receive a refund.
    • Clients who are late to their appointment will only receive services during the remaining time of the session. Sessions will not be extended.
    • The massage therapist may end the appointment at any time if professional boundaries are breeched. A refund will not be provided.
    • Massage therapists do not work within the scope of licensed medical professionals and therefore do not diagnose, prescribe, or provide treatment for a specific condition. The therapist will refer clients to medical providers as needed.
  • Mindfulness
    • Participants must be 18 years or older to participate in meditation classes.
    • Arrive on time for class; for the health and safety of all participants and employees, and to avoid interruptions, no late entries will be permitted, and no exit/re-entry will be permitted after class has started.
    • A minimum of three participants is required for all classes to be held.
    • Avoid using cell phones when class is in session.
    • Avoid conversations while class is in session.
  • Nutrition Education
    • Participants must follow safe food practices directed by Rec Well staff.
    • Rec Well staff have authority to make decisions about food preparation during an event if potential risk becomes apparent.
    • Kitchen supplies and equipment are not permitted to leave the Wolf Teaching Kitchen.
    • Individuals or groups that violate policies of kitchen are subject to losing privilege of using the kitchen in the future.
  • Peer Wellness Coaching
    • Participants must be 18 years or older and an enrolled UW-Madison student.
    • Registration is required and can be completed online.
    • Absences without advance notice may incur a no-show/late cancellation fee that will be applied to the student’s account. Exceptions will be made for extenuating circumstances; those exceptions will be made and evaluated by Rec Well staff on a case-by-case basis.
    • Wellness coaching is not intended to assess, diagnose, or treat mental health conditions. If necessary, participants will be referred for clinical mental health support at University Health Services.
  • Personal Training
    • Client must call the Member Services office (608-262-8244) or contact their personal trainer to cancel a session.
    • Cancellations must occur at least 12 hours in advance; failure to do so will result in the forfeiture of that session.
  • Private Lessons
    • Lesson participants must show up within ten (10) minutes of scheduled start time for private lessons. If the participant does not show up within this time frame, the lesson is forfeited. If arriving late to a scheduled lesson, the scheduled time will not be adjusted and conclude at the originally scheduled time. Instructors will not add time to the end of their lesson to compensate for being late.
    • To cancel a scheduled lesson, contact the instructor at least 2 hours prior to the lesson. If cancelled within 2 hours of the lesson start time, the lesson is forfeited.
  • Sport Clubs
  • Youth Programs
    • All persons attempting to pick up a youth programs participant must be listed as an authorized adult during registration.
    • A government issued ID is required to pick up a youth program participant.
  • Youth Summer Camp

Prohibited Items

  • E-scooters and e-skateboards are prohibited in all Rec Well facilities.
  • Riding non-electric scooters and skateboards in Rec Well facilities is prohibited; non-electric scooters and skateboards must be stored in the board storage outside of the facility.
  • Bikes are prohibited in all Rec Well facilities. Bikes should be placed in university provided parking stalls.

Rental and Use of Lockers

  • General Locker Usage
    • All lockers are the exclusive property of Rec Well. Rec Well reserves the right to open lockers for any emergency, safety, or maintenance purpose.
    • Violation of UW–Madison and/or Rec Well policies may lead to termination of locker privileges without a refund.
    • In order to preserve the facility for future users and to protect the health and safety of members and guests, areas that contain lockers may be closed on occasion by Rec Well.
    • Valid membership is required for rental lockers.
    • Rec Well is not responsible for lost or stolen items.
    • Footwear is strongly recommended in locker rooms.
    • Use of glass is prohibited. All toiletries must be in a shatter-proof container.
    • Lockers marked “Day Use Only” may be used by members and guests during open hours.
    • Day use and expired lockers are cleaned out nightly. Items left behind will be placed in lost and found.
  • Rental Lockers
    • Rental lockers are equipped with a Rec Well lock; personal locks are prohibited. It is the members responsibility to maintain possession of the Rec Well-issued lock for the duration of the locker rental. Rec Well reserves the right to immediately remove and dispose of non-Rec Well locks. If a locker is found with a non-Rec Well lock, a new lock will be issued and the member charged a replacement lock fee.
    • Personal belongings left in an expired locker will be removed and the contents of the locker sent to lost and found. Items can be claimed at the facility in which the locker was used. A locker cleanout fee will be charged to retrieve locker contents.
    • Lockers are non-transferable and sharing is prohibited.
    • For security purposes, forgotten combinations will only be issued to the member who is renting the locker.

Lockers can be renewed up to 30 days prior to the current locker expiration date.