Recurring Monthly Payments

Our recurring monthly payment option is designed to be a convenience for our Campus Affiliate, UW Alumni, and Household Adult members. This page outlines the full details and requirements for the program. If you have additional questions, please email us prior to making your purchase.

What is the recurring monthly membership and how does it work?

The recurring monthly membership is paid by credit card. Your credit card will be charged at the time of purchase for a prorated amount of the remaining days in the current month. Your credit card will then be charged each month.

What can I purchase using this payment option? 

Rec Well memberships and group fitness passes may be purchased using recurring monthly credit card payments. Lockers are not yet available for this payment option due to software limitations.

Is it secure?

Yes. A secure token is saved in our payment processing system so the credit card can be charged each month. We do not have access to your credit card information.

How do I enroll in the recurring monthly membership?

Campus Affiliates may enroll online or at the Natatorium, Shell, or Nielsen Tennis Stadium. Alumni and Household Adult members may enroll in-person at any of our member services offices. Please review the eligibility requirements on our memberships page.

When will I see the charge posted to my credit card statement?

You should see the monthly charge posted to your credit card statement between the 1st and 10th of each month. If you purchase both a membership and group fitness pass, these will show as two separate payments on your monthly statement.

Will I receive a receipt each month?

Our system does not automatically send receipts. If you need one for insurance purposes, please email us. Our staff can provide a document showing all of your monthly recurring payments.

How often do I have to renew?

All items purchased using the monthly recurring payment option have no end date. Items will be automatically renewed until you have submitted a cancellation form.

How do I update my credit card to a new card (due to an expiring credit card or lost/stolen card)?

Follow these steps to update your credit card for a recurring monthly membership/pass. If you have issues while attempting to update your card, please email us at hello@recwell.wisc.edu. If card is no longer valid and not updated prior to the monthly billing, a declined payment will result in membership cancellation effective immediately (member will receive an email).

  1. Login to Member Portal (top right Log In button)
  2. Click username in top right
  3. Click “Profile”
  4. Select “Saved Payment Info” on left-hand side menu (bottom option)
    1. Recurring payment card will be located here; click Update button
    2. Enter new card information & click SUBMIT
    3. A $1.00 authorization amount will show as pending on your new credit card; this will not post to your account

How do I cancel this payment option?

Monthly recurring payment options are non-refundable/non-transferable. All cancellations must be submitted using the Monthly Recurring Cancellation Form. The first full month’s charge after initial enrollment must be processed prior to cancellation, regardless of enrollment date.

Cancellations received between the 1st and 15th of the month: membership will expire at the end of that same month and automatic charges will stop with that month’s payment.

Cancellations received between the 16th and last day of the month: membership will expire at the end of the following month and automatic charges will stop after the following month’s deduction.

Who do I contact with questions regarding my monthly recurring membership?

Members can contact our member services team via email.